Policy QueryCoverage, renewal and document support
Motor Insurance Support
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Help when your journey needs it.
Send your motor policy query, complaint or claim-support request to FINANZIA SERVICES. Share the relevant details and our team will guide you on the next steps.
ComplaintRaise a service concern with clear details
Claim SupportUnderstand intimation and document steps
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Reach our helpdesk
We will respond using your submitted contact details.
Direct Support
Choose the channel that works for you
Claim Readiness
What to do after an accident or loss
Always follow your insurer's policy terms and claim-intimation process.
Prioritise safety
Move to a safe location when possible and seek emergency or medical assistance if required.
Record the incident
Take photographs, note the location and time, and collect relevant third-party details.
Inform the insurer
Intimate the claim promptly using the insurer's approved helpline, app, website or branch.
Follow survey guidance
Avoid unauthorised repairs before inspection when a survey or approval is required.
Keep Ready
Information that may help your request
Policy number, insurer name and policy period.
Registration number, make, model and owner details.
Date, time, place, photographs and a short description.
Driving licence, registration certificate and claim documents as applicable.
Support Office
WhatsApp Helpdesk
FINANZIA SERVICES
D-91, Abul Fazal Enclave Part-1, Jamia Nagar, Okhla, New Delhi-110025.
FAQs
Motor helpdesk questions
How quickly should I inform the insurer after an accident?
Inform the insurer as soon as reasonably possible and within the timeline stated in your policy. Delayed intimation may affect claim assessment.
Can I repair the vehicle before survey approval?
For many claims, the insurer may require inspection or authorisation first. Follow the insurer's instructions before starting non-emergency repairs.
What documents are commonly requested for a claim?
Requirements may include the policy, registration certificate, driving licence, claim form, repair estimate, photographs, FIR where applicable and other insurer-requested records.
Does submitting this form guarantee claim approval?
No. This helpdesk provides guidance and support. Claim approval remains subject to the insurer's assessment and policy terms.